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As United Airlines endures widespread criticism and mockery in the United States after a passenger was forcibly removed from a flight Sunday to make room for a United employee, the public relations fallout threatens one of the carrier's most important overseas markets: China.

Fiscal Times Columnist Liz Peek said video of the passenger being dragged off the aircraft and left bloodied has trended on Weibo, a Chinese micro-blogging site. "270 million hits on Weibo and comments because people think it was anti-Chinese," Peek told the FOX Business Network's Stuart Varney. "The fellow looks to be Asian, people are viewing that as discriminatory, and that’s a huge market for United Airlines.”

United prides itself on having the most direct flights to China than other airlines, and has seen its stock consistently drop since the video surfaced online Monday.

“He was approached a few more times after that in order to gain his compliance to come off the aircraft, and each time he refused and became more and more disruptive and belligerent…” United Airlines CEO, Oscar Munoz said in a statement.

Peek noted that Jet Blue had a similar incident where they left passengers waiting on a tarmac for hours, however the way the two airlines handled their PR nightmares has been very different.

“I mean, I don’t know if he had seen the video, and he talked about re-accommodating the passenger, I think that was his word, I mean, really that is a public relations disaster,” Peek said. “And by the way, when I say he may be shouldn’t lose his job, remember Jet Blue had a similar situation several years ago, kept people waiting on a tarmac for four hours etcetera. They engaged a very aggressive public relations effort, and they did correct their problem. This may be worse than that, I don’t know that he can really kind of bounce back from this, it is horrifying.”

http://www.foxbusiness.com/features/2017/04/11/horrifying-video-threat
ens-united-airlines-big-investment-in-china.html

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Originally posted by DREAMTROVE:


Also this

http://www.marketwatch.com/story/united-airlines-stopped-girls-in-yoga
-leggings-from-boarding-flight-2017-03-26

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Originally posted by JEWELSTAITEFAN:
The facts as I have come to understand them:
The guy bloodied and dragged off the plane was Chinese. and apparently 69 years old. I have not heard if that means he was once a resident of China, or merely of Chinese heritage.
Many people have repeatedly used the phrase "over-booked" as if that is a good excuse, but it does not apply here. If overbooking was really the problem here, the seat negotiation and loss would have occurred prior to the passengers boarding, or at least the last remaining passengers. What they did was, after all passengers boarded, then UA decided some flight crew needed to get to Louisville, total of 4.
Then UA asked for volunteers, and offered $800 and a hotel night stay on them. Nobody accepted this offer.
Under Airline regulations, the airline is obligated to next make the same offer, with $1350 instead of the discount rate of $800. But the money grubbing airline did not make this offer (most seasoned travelers know this is the prevailing reimbursement, and this is likely why nobody bit on the half-price offer of $800).
UA then stated that they would "SELECT VOLUNTEERS to be involuntarily removed" from the flight, and 4 were selected, and 3 others deplaned. This guy stated he was a doctor and was needed at his hospital work at 6am (various reports indicate he had surgery, or just some patients, or some meeting).

"Law Enforcement Authorities" were summoned (some say merely Airport Cops) and they removed the guy, where he first smashed is head on an armrest (a video is available somewhere) and then he was dragged off. Some minutes later, the same guy gets back on the plane, running to the back, blood on his face. Reportedly, in order to restore order and get him medical attention, the plane was evacuated of other passengers, then medical personnel boarded and treated him, then he wa removed, then the passengers reboarded, and then the 4 UA employees boarded to rounds of despisement and beratement from the passengers.
If this part is true, that would have been one decent solution - have all passengers deplane, then "select involuntary volunteers" and not allow them to reboard.

Of course, the first correct action would have been to offer the $1350 to any volunteers, which UA was apparently too cheap to do in this case.

Hopefully UA will lose all of it's China business, or this Munoz tard gets booted out the door, as well as whatever United manager they have at O'HARE AIRPORT who created this debacle. This is NOT the smallest Airport in the United hub listing.


Some people say the guy should have submitted to whatever clowns showed up claiming to be cops. But if the guy is from China, cops are not exactly know for being honest, forthright, or helpful - and Chicago PD isn't exactly known for that either. I'm not a lawyer, but some have heard of "possession is 9 tenths of the law" - so as long as his butt is in the seat, isn't the seat in his possession? Would you be willing to risk losing your job at the behest of some rent-a-cop clown? If he misses surgery, who really believes that charge will be absorbed with $800 or even the $1350 which wasn't offered?

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Originally posted by DREAMTROVE:
So, a twitter war is the way to deal with customer complaints. I'm going back to the Oscar is on bath salts theory.

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Originally posted by MUTT999:

Was curious as to who this Dr Dao guy was anyway. Interesting.

http://nypost.com/2017/04/11/doctor-dragged-off-flight-convicted-of-tr
ading-drugs-for-sex/

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Originally posted by MUTT999:
Everything you guys say is not wrong. But I just think that when law enforcement is telling you to do something, you do it. Complain about it later. I think this guy knew exactly what he was doing. He saw lawsuit and $$$ by not complying. Sure law enforcement was wrong. No doubt. But I think having the press give out this guys history, it kinda gives you a small glimpse on his mind set. 3 other people complied with the request and left the plane. Right or wrong, Dao should have followed suit. Not trying to start a war with you guys, been coming here for too long. This is just how I feel. Cops were wrong, but so was he.

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How could you be unconscious and clutching your cell phone?

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Originally posted by SHINYGOODGUY:

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Originally posted by JEWELSTAITEFAN:
The facts as I have come to understand them:
The guy bloodied and dragged off the plane was Chinese. and apparently 69 years old. I have not heard if that means he was once a resident of China, or merely of Chinese heritage.
Many people have repeatedly used the phrase "over-booked" as if that is a good excuse, but it does not apply here. If overbooking was really the problem here, the seat negotiation and loss would have occurred prior to the passengers boarding, or at least the last remaining passengers. What they did was, after all passengers boarded, then UA decided some flight crew needed to get to Louisville, total of 4.
Then UA asked for volunteers, and offered $800 and a hotel night stay on them. Nobody accepted this offer.
Under Airline regulations, the airline is obligated to next make the same offer, with $1350 instead of the discount rate of $800. But the money grubbing airline did not make this offer (most seasoned travelers know this is the prevailing reimbursement, and this is likely why nobody bit on the half-price offer of $800).
UA then stated that they would "SELECT VOLUNTEERS to be involuntarily removed" from the flight, and 4 were selected, and 3 others deplaned. This guy stated he was a doctor and was needed at his hospital work at 6am (various reports indicate he had surgery, or just some patients, or some meeting).

"Law Enforcement Authorities" were summoned (some say merely Airport Cops) and they removed the guy, where he first smashed is head on an armrest (a video is available somewhere) and then he was dragged off. Some minutes later, the same guy gets back on the plane, running to the back, blood on his face. Reportedly, in order to restore order and get him medical attention, the plane was evacuated of other passengers, then medical personnel boarded and treated him, then he wa removed, then the passengers reboarded, and then the 4 UA employees boarded to rounds of despisement and beratement from the passengers.
If this part is true, that would have been one decent solution - have all passengers deplane, then "select involuntary volunteers" and not allow them to reboard.

Of course, the first correct action would have been to offer the $1350 to any volunteers, which UA was apparently too cheap to do in this case.

Hopefully UA will lose all of it's China business, or this Munoz tard gets booted out the door, as well as whatever United manager they have at O'HARE AIRPORT who created this debacle. This is NOT the smallest Airport in the United hub listing.


Some people say the guy should have submitted to whatever clowns showed up claiming to be cops. But if the guy is from China, cops are not exactly know for being honest, forthright, or helpful - and Chicago PD isn't exactly known for that either. I'm not a lawyer, but some have heard of "possession is 9 tenths of the law" - so as long as his butt is in the seat, isn't the seat in his possession? Would you be willing to risk losing your job at the behest of some rent-a-cop clown? If he misses surgery, who really believes that charge will be absorbed with $800 or even the $1350 which wasn't offered?

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Hey JSF,

From what I heard on the news, both Dr. Dao and his wife accepted the $800 package, but, once they found out that they wouldn't get home until the next day, well all hell broke lose. Plus, I could see in the video that as he was being dragged out, he was clutching his I-Phone.

How could you be unconscious and clutching your cell phone? Anyway, the airline handled this extremely poorly. I doubt that anything will happen.

SGG

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Originally posted by G:
'Cuz doubling down on stupid always works. You have a way of finding the worst solution for just about everything.

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Originally posted by G:

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Originally posted by JEWELSTAITEFAN:
And now even Delta needs to get in on the act - kicking off a guy who had to urinate, after they forbid him for over a half hour, after a 2 hour period sitting on the tarmac, in Atlanta. Does anybody think this is reasonable, other than the Delta crew?

https://ca.news.yahoo.com/video-shows-delta-passenger-kicked-030700827
.html

Are they just power hungry? Want to be the boss of everybody? I've seen a few rude Stews and agents, but these are beyond my experience.

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JSF - My understanding of waiters and service people on general did a 180 once I became one. If you have only been a customer, you have no idea what it's like to be a "customer care" person. People/customers are rude, insane, demanding, offensive, and often just plain f*cking nuts. Maybe not these customers, but many customers deserve this kind of treatment. Unfortunately, the worst ones make it bad for everyone.

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Originally posted by JEWELSTAITEFAN:

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Originally posted by G:

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Originally posted by JEWELSTAITEFAN:
And now even Delta needs to get in on the act - kicking off a guy who had to urinate, after they forbid him for over a half hour, after a 2 hour period sitting on the tarmac, in Atlanta. Does anybody think this is reasonable, other than the Delta crew?

https://ca.news.yahoo.com/video-shows-delta-passenger-kicked-030700827
.html

Are they just power hungry? Want to be the boss of everybody? I've seen a few rude Stews and agents, but these are beyond my experience.

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JSF - My understanding of waiters and service people on general did a 180 once I became one. If you have only been a customer, you have no idea what it's like to be a "customer care" person. People/customers are rude, insane, demanding, offensive, and often just plain f*cking nuts. Maybe not these customers, but many customers deserve this kind of treatment. Unfortunately, the worst ones make it bad for everyone.

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I have worked in the service industry before - which is why I am perplexed by the actions of these Stews.

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