The Re-Rise of Customer Service? by Fremdfirma

REAL WORLD EVENT DISCUSSIONS

The Re-Rise of Customer Service?

POSTED BY: FREMDFIRMA
UPDATED: Thursday, January 1, 2009 21:14
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Thursday, January 1, 2009 1:17 PM

Anyone else notice an increase in the quality and importance of customer service since the economy started tanking ?

Seems some companies have suddenly decided customer retention is a good idea, instead of putting them on the automated phone carosel runaround till they hang up and go away.

Comcast in particular is a noted nightmare and seems to be undergoing a reshuffle of priorities that includes significantly better customer service, how much better is evident in me sayin that, given how badly I dislike them.

But it's not just been them, having dealt recently with several other companies on the phone, it's struck me that customer service as a whole has substantially improved over the past year across the board.

And since *good* customer service is well worth rewarding, I guess we should name names here.
And flame names too, for those who ain't with the program.

The Good.
TigerDirect
Geico

The Bad.
Comcast
DTE Energy
(still bad, but honorable mention of improvement)

The Ugly.
Sprint Metro PCS - next week imma take that phone out in the parking lot and run it over, it's been an outright horror story dealing with them.

Worst of show is them NOT letting me pay the damn bill, cause I just updated my address and they flat would not let me pay online, by phone, by mail or any other means - I had to get someone ELSE to pay it, and then pay them, that's nuts.

-Frem

It cannot be said enough, those who do not learn from history, are doomed to endlessly repeat it

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Thursday, January 1, 2009 2:50 PM

DREAMTROVE

Tough economic times lead to survival of the fittest. Even Dell, which was horrible 5 years ago is trying to repair its image. I've been getting a lot of companies that will call me just to make sure everything is okay, send personal emails.

Two companies, competitors: Esignal and QuoteTracker. Esignal was giving me the incredible run around. QuoteTracker went out of their way to answer any question I had. Result: I cancelled my Esignal subscription. It's evolution. Tough times may be an essential part of a functioning society. If it's always win-win then it'll just turn into screw the customer.

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Thursday, January 1, 2009 2:54 PM

CHRISISALL

The Bad:
Circuit City.

Oh. They folded recently, didn't they?

The

Chrisisall

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Thursday, January 1, 2009 2:54 PM

CHRISISALL

The Bad:
Circuit City.

Oh. They folded recently, didn't they?

The

Chrisisall

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Thursday, January 1, 2009 2:54 PM

CHRISISALL

The Bad:
Circuit City.

Oh. They folded recently, didn't they?

The

Chrisisall

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Thursday, January 1, 2009 2:56 PM

CHRISISALL

O M G.
This must be a gorram record.

Where's my No-Prize???

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Thursday, January 1, 2009 4:22 PM

KIRKULES

Quote:
Originally posted by chrisisall:
O M G.
This must be a gorram record.

Where's my No-Prize???

How's that for customer service?

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Thursday, January 1, 2009 5:40 PM

DREAMTROVE

The triple post, it's driven him mad!

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Thursday, January 1, 2009 7:06 PM

NEWOLDBROWNCOAT

Quote:
Originally posted by chrisisall:
The Bad:
Circuit City.

Oh. They folded recently, didn't they?

The Chrisisall

Jeez, Chris, they do suck. They tried the old "bait-and-switch" on me about 15 years ago, I caught 'em cold on it, threatened 'em with the cops, The DA, the Better Business Bureau and David Horowitz. ( this was that far back, he was still an LA local Consumer Affairs guy. ) They told me to let them call me back, they did within 10 minutes, all of a sudden found the original product at the advertised sale price. I bought that, and have NEVER gone back to their stores.

Glad they're gone. And triple posting about it just about sums up how much I'm GLAD they're gone.

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Thursday, January 1, 2009 8:26 PM

COLE23

We are totally ripping apart and refurbishing a bathroom in our house.This is not a vanity project,our house is 25 years old and it has to be done.The other day in Home Depot I pushed a huge buggy with 900 dollars worth of stuff including toilet,shower,and vanity through the store,passing about 3 employees without one offering to help.The lady at the check out called someone to help load it,but after 15 minutes,I just loaded it myself.Screw Home Depot!Ah, I feel better.

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Thursday, January 1, 2009 9:14 PM

DREAMTROVE

On occassion these places hire people who help, but there's a trend to just hire anyone. Employee just mull around for no apparent reason it seems

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Thursday, January 1, 2009 9:14 PM

DREAMTROVE

On occassion these places hire people who help, but there's a trend to just hire anyone. Employee just mull around for no apparent reason it seems

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