911 down and Microsoft Cloud services unavailable by 1KIKI

REAL WORLD EVENT DISCUSSIONS

911 down and Microsoft Cloud services unavailable

POSTED BY: 1KIKI
UPDATED: Wednesday, September 30, 2020 04:30
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Tuesday, September 29, 2020 10:33 PM

Goodbye, kind world (George Monbiot) - In common with all those generations which have contemplated catastrophe, we appear to be incapable of understanding what confronts us.

As usual, information is contradictory. Some places claimed 911 was a state-by-state problem, while Minnesota claimed it was nationwide. Some think it was caused by a Microsoft Cloud glitch (or crash), others claim it's not proven.

Quote:
The system that carries 911 emergency calls suffered a temporary outage Monday night. Calls in Minnesota, Indiana, Illinois, Nevada, Ohio, Arizona and Delaware were affected with Minneapolis police claiming the loss of service in the U.S. affected the entire country.
Monday night, Microsoft reported an outage for its 365 Cloud services, which affected user access to various services supplied by the tech company.
No connection between the Microsoft outage and the 911 loss of service has been established.
911 service disruptions have occurred before. In 2018, an outage at telecommunications company CenturyLink caused some 22 million individuals over 39 states to be unable to call 911 for more than 24 hours. At the time, FCC Chairman Ajit Pai said the outage was completely unacceptable.
Other companies reporting internet outages on Monday according to the tracking site Downdetector included Zoom, Costco, Credit One Bank and Southern California Edison.
https://www.newsweek.com/911-system-down-after-nationwide-outage-autho
rities-plead-people-avoid-test-calls-1534773

https://www.msn.com/en-us/news/us/emergency-911-dispatch-outages-repor
ted-at-multiple-police-departments-across-the-country/ar-BB19wMfq
https://www.wbrz.com/mobile/cleanStory.cfm?n=135676

The story seems to have been quickly buried.

Coincidentally or not, many cloud-connected systems were affected at the same time as the 911 outage.
https://www.forbes.com/sites/daveywinder/2020/09/29/what-caused-the-ma
ssive-microsoft-teams-office-365-outage-yesterday-heres-what-we-know/#6645c1fe77bb
https://www.wsj.com/articles/microsoft-office-365-azure-cloud-disrupte
d-by-service-issues-11601344440
https://www.the-sun.com/news/1548945/911-lines-go-down-across-us/

911 systems were eventually 'restored' as was Microsoft's Cloud ... though since there was no cause identified in either crash, I suspect it wasn't due to anything that was, or wasn't done to either or both systems.

Microsoft claims everything is back to being perfect, and 911 is back up ... so we should just take their word for it that all is back to health, and not worry our pretty little heads about the complicated, dynamic, and vulnerable back-end we depend on.

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Tuesday, September 29, 2020 10:47 PM

REAVERFAN

You really need to stop posting so many threads.

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Tuesday, September 29, 2020 11:10 PM

1KIKI

Goodbye, kind world (George Monbiot) - In common with all those generations which have contemplated catastrophe, we appear to be incapable of understanding what confronts us.

It's a real. world. event.

It could have implications for our voting and vote-counting systems.

But whether or not it does, it illustrates how fragile our basic systems are.

But thanks for the bump.

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Tuesday, September 29, 2020 11:13 PM

REAVERFAN

It's a non-story that you started in an attempt to manufacture a fake crisis.

Kinda Russian trollish, don't you think?

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Tuesday, September 29, 2020 11:56 PM

1KIKI

Goodbye, kind world (George Monbiot) - In common with all those generations which have contemplated catastrophe, we appear to be incapable of understanding what confronts us.

Apparently you think all my links are - what - 'fake news' à la misinformation? I'm sure my linked sources would be surprised to find they're considered Russian assets.

Just because you have very narrow interests doesn't mean everyone does, hon.
But thanks for the bump.

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Wednesday, September 30, 2020 12:05 AM

6IXSTRINGJACK

Kind of not a good idea to outsource our 911 dispatch. Even if it remains stateside and controlled by Microsoft.

If you call the local police by me, even for non-emergencies, they tell you to call 911 after 5PM or on weekends.

Do Right, Be Right. :)

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Wednesday, September 30, 2020 2:43 AM

SIGNYM

I believe in solving problems, not sharing them.

As I recall, there was some talk about integrating 911 with "other" sources of info, such as other cellphones in the area, GIS systems, etc. to provide responders with greater scope of information.

https://www.zdnet.com/article/911-services-down-in-multiple-us-states/

Instead of a simple telephone network system, they've complicated and centralized it in the name of "efficiency" and "features".

Unfortunately, the more complex, centralized and integrated a system is, the more likely it is to fail. And when it fails, it fails in a LOT of places, not just one.

-----------
Pity would be no more,
If we did not MAKE men poor - William Blake

#WEARAMASK

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Wednesday, September 30, 2020 4:30 AM

1KIKI

Goodbye, kind world (George Monbiot) - In common with all those generations which have contemplated catastrophe, we appear to be incapable of understanding what confronts us.

Expanding on this, it appears a VOIP PSAP (Public Safety Answering Points) service called Intrado @IntradoSafety appears to be having some issues that are affecting PSAPs in several states. https://t.co/3g1dDPjRAl
— Battle Programmer Yuu @ Bed (@netspooky) September 29, 2020

Intrado and TCS are the biggest players in the E911 routing and interconnection space. They make it possible for CLECs (competitive local exchange carrier), wireless providers, voip providers, etc to route E911 calls to PSAPs nationally without having a relationship with each.
— Matthew Hardeman (@mdhardeman) September 29, 2020

https://www.zdnet.com/article/911-services-down-in-multiple-us-states/

No other connection is more essential than the one that can save a life. At Intrado, we deliver technology solutions and services that provide the critical link between the public and public safety.

While nearly everyone outside of the public safety sphere takes 9-1-1 for granted, we never will. After all, we’re all consumers as well as suppliers of this most critical of services. We see your subscribers, employees, and end-users as you see them. As ordinary citizens, just like us, who might one day find themselves in need of emergency assistance from the experts—the first responders—who can help.

Everything that happens after a 9-1-1 call is placed–the call routing and delivery, location determination, data management, and situational data–that’s us. It’s essential that we execute flawlessly because every call must get through and seconds save lives. For us, it’s personal.

https://www.intrado.com/en/life-safety/safety-services

What this jargon-heavy sales pitch means in technical terms isn't clear.

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