RE: by WhoIsRiver

Arrggghh!

I do like the "I'm sorry Dave I can't do that" error message though :)

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Friday, July 15, 2005 1:17 AM

That does amuse, yes :D

Pretties! http://funkydory.net/firefly.htm

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Friday, July 15, 2005 1:19 AM

This is ridiculous! I finally got through on the phone only to get an answer phone message telling me that booking opens at midday on Friday! Argh!

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Friday, July 15, 2005 1:26 AM

Hmmm, okay... Tickets are now in my 'shopping basket'... slight hitch in that the checkout page isn't loading though :S

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Friday, July 15, 2005 1:28 AM

I've got tickets in my basket for the Joss thing, having trouble purchasing, though. The 22nd screening is showing Sold Out.

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Friday, July 15, 2005 1:28 AM

Arrghhh, so close, I finally got into the system but it failed after I put in my address and that I wanted the tickets posting to me :(

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Friday, July 15, 2005 1:32 AM

Quote:
Originally posted by PaulRocks:
Arrghhh, so close, I finally got into the system but it failed after I put in my address and that I wanted the tickets posting to me :(

Yep, same here! A pain, isn't it? That error page will be the death of me!

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Friday, July 15, 2005 1:32 AM

Mine's failing on that, too.

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Friday, July 15, 2005 1:34 AM

Yeah, same.

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Friday, July 15, 2005 1:36 AM

I'm just worried that if I haven't got them within 20 minutes they'll disappear out of my basket! Can't allow that to happen! Might have to add some more random films to make sure it doesn't... :S

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Friday, July 15, 2005 1:37 AM

I'm having that exact worry. Aaargh!

That Dave thing, not so funny once its ALL YOU'RE SEEING for half an hour...

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Friday, July 15, 2005 1:38 AM

I have payment details! :D

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Friday, July 15, 2005 1:39 AM

lol, agreed on all fronts. I worried that the system is so screwed that it doesn't matter about the tickets being in your basket and that it's already sold out.

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Friday, July 15, 2005 1:41 AM

No, I think that once they're in the basket they're yours... I hope anyway! The payment details is now telling me that my credit card number is invalid. Hmmm... It better bloody work after spending 45 minutes on it!

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Friday, July 15, 2005 1:43 AM

Unless your twenty minutes is up. Someone on the UB has had that problem, their basket got emptied because it constantly crashed for 20 minutes.

Mine's almost gone, I can feel it...

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Friday, July 15, 2005 1:45 AM

All of my cards are being rejected! Why?!?

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Friday, July 15, 2005 1:45 AM

Quote:
Originally posted by robsthell:
No, I think that once they're in the basket they're yours... I hope anyway! The payment details is now telling me that my credit card number is invalid. Hmmm... It better bloody work after spending 45 minutes on it!

Ditto on all fronts, was considering trying a different card but I guess it's just another problem with the system.

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Friday, July 15, 2005 1:48 AM

This is mighty frustrating. I can't give up as long as the tickets are in my basket though!
Come on damn you, work!

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Friday, July 15, 2005 1:50 AM

Yup, I had tickets in my basket, all ready to be checked out and then "this card is invalid".

The phone lines are all permanently engaged and the website is breaking in other areas too.

Perhaps if these people can't run a professional operation they should step aside and let someone who can take over.

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Friday, July 15, 2005 1:52 AM

What do we do now?

It's like they're figuring out how to do stuff as they go... first no tickets... then get the tickets but no checkout... etc. etc. Useless egits!

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Friday, July 15, 2005 1:53 AM

Well, there's professional, and then there's "When the Browncoats are on the loose"....

;)

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Friday, July 15, 2005 1:54 AM

Quote:
Originally posted by robsthell:
What do we do now?

It's like they're figuring out how to do stuff as they go... first no tickets... then get the tickets but no checkout... etc. etc. Useless egits!

Then I suppose we have to keep trying!

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Friday, July 15, 2005 1:54 AM

FRAY101

Quote:
Originally posted by SimonWho:

Perhaps if these people can't run a professional operation they should step aside and let someone who can take over.

Hey, be fair - this happens to Ticketmaster and most other such sites. Of course it's frustrating but with the demand I fail to see that any other organiser's website or telephone lines would be any more reliable.

Having said that, the invalid credit card message people keep getting is just silly...and goodness knows there's nothing more heart-breaking than actually getting the item in your shopping basket and then losing it.

Good luck everyone - stick with it!

_____________________________________

Visit the Browncoats' Photo 'Verse at http://disneypix.tripod.com/photoverse

Over 100 Serenity screencaps now available at www.destinything.com.

www.cafepress.com/fireflyclass
www.cafepress.com/destiny2 (Wonderfalls)

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Friday, July 15, 2005 1:54 AM

Now I know what it was like for the the folks from the US trying to get tickets for the screenings. At least they weren't just trying 1 place though.

I just don't think they were prepared for how desperate we all our to see our BDM.

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Friday, July 15, 2005 1:58 AM

I don't fucking believe it. It cleared by basket.

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Friday, July 15, 2005 2:01 AM

Shit... just lost my tickets. Apparently my 20 minutes are up... Gutted.

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Friday, July 15, 2005 2:02 AM

I'm going to cry. I've not even managed to get to my basket yet.

Pretties! http://funkydory.net/firefly.htm

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Friday, July 15, 2005 2:03 AM

Nooooo!
"Your shopping basket has expired"

Well that's that then :(

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Friday, July 15, 2005 2:05 AM

Is it worth getting whoever gets through to the booking page next to get more tickets than they need and sell them at the selling price to people on here? I know its a bit like touting but might be the only chance we get!

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Friday, July 15, 2005 2:07 AM

The phone is ringing... will it get picked up this time though, that's the question... Nope. Useless. This is a farce.

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Friday, July 15, 2005 2:08 AM

Roughly how many are wanted though? I know I for one am dangerously close to my overdraft limit and pay day's so far away. And I need four. Why it was me who was trying for booking in my group is beyond me...

Pretties! http://funkydory.net/firefly.htm

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Friday, July 15, 2005 2:09 AM

Add two for me please, if you get them

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Friday, July 15, 2005 2:10 AM

Surely it's sold out by now? Even with the choas it's only 1 screen so only needs a few people to get through and it'll be done.
I would of course be willing to buy for others or buy off someone given the chance however :)

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Friday, July 15, 2005 2:10 AM

I need two as well...

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Friday, July 15, 2005 2:11 AM

Fair? I have no objection to the fact that they have lots of engaged signals and that it can be hard to get to the booking page. That is the natural blockage when 10,000s of people are trying to get to hundreds of tickets. I understand and acknowledge that.

What I object to is that when I and the others here manage to get through on the phones or the page allows us to order tickets, we are instead given an answerphone message or told that our credit card numbers are invalid.

If another fan gets the tickets before I do, that's fair enough, I can accept that. What I can't stand is that having gone through the hoops, there is a brick wall covering the finishing line.

If I was being unfair, by the way, the words I would have used include amateur, pathetic, shambolic, useless, arrogant, wasteful, disorganised and in honour of this being a Scottish festival, bunch of pish artists.

*carries on refreshing the page and dialing on two phones regardless*

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Friday, July 15, 2005 2:14 AM

Were all the tickets for the film festival going on sale at the same time? Maybe it's not just us - despite the crazed obsessives we are.

Pretties! http://funkydory.net/firefly.htm

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Friday, July 15, 2005 2:15 AM

I only need one.

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Friday, July 15, 2005 2:17 AM

To quote gossi:

" EIFF have confirmed the website/phone issues have been caused by Serenity... By the way."

I'm thinking it might be time to give up, over an hour of trying and after lots of little break throughs to have to start again with little chance of getting through is enough punishment for me I think.

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Friday, July 15, 2005 2:18 AM

So they managed to stop answering the phones long enough to talk to UIP, then! :D

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Friday, July 15, 2005 2:18 AM

ERYNKATHLEEN

I can't believe it! I really feel like crying, which just makes me angry with myself.

I've lost tickets from my basket too. I'm at work in Edinburgh at the moment, only 10 minute walk away from the Filmhouse/box office. I wish that I'd just taken early lunch and walked over there!

I'm new to the boards, by the way. Just thought I'd join in the commiserations.

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Friday, July 15, 2005 2:19 AM

HEB

keeep trying!

I just got 2 on the phone for the 22nds!

don't give up!"

...................
Well, my sister's a ship... we had a
complicated childhood
.................
I wear the cheese. It does not wear me.

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Friday, July 15, 2005 2:19 AM

Never thought I'd wish that Firefly hadn't built up such a following.

Pretties! http://funkydory.net/firefly.htm

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Friday, July 15, 2005 2:21 AM

Well, let's hope if nothing else we get a news story out of this:

"Fans break Film Website - what is Serenity?"

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Friday, July 15, 2005 2:23 AM

FRAY101

Here's hoping...Ceefax didn't even mention Serenity yesterday (OK, I know it's only Ceefax, but still)

_____________________________________

Visit the Browncoats' Photo 'Verse at http://disneypix.tripod.com/photoverse

Over 100 Serenity screencaps now available at www.destinything.com.

www.cafepress.com/fireflyclass
www.cafepress.com/destiny2 (Wonderfalls)

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Friday, July 15, 2005 2:24 AM

BECSTHEBEAST

great to know i'm not incompetant and that there's a lot of people that wanna see the film

i too had two in my basket andtried three different cards

grrrr arrrrrgggghhhhhhh

'forgive my rudeness. i cannot abide useless people'

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Friday, July 15, 2005 2:25 AM

GROUNDED

Quote:
Originally posted by erynkathleen:
I'm at work in Edinburgh at the moment, only 10 minute walk away from the Filmhouse/box office. I wish that I'd just taken early lunch and walked over there!

What on Earth possessed you to try booking online? There are always bottlenecks on opening day!

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Friday, July 15, 2005 2:27 AM

What are people getting when they call?

Pretties! http://funkydory.net/firefly.htm

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Friday, July 15, 2005 2:28 AM

Busy tone.

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Friday, July 15, 2005 2:29 AM