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Originally posted by lostangel:
I think that it would be like any business service. Companions can't be forced to do something they don't want to do, but if the client wants to do something, they can find a companion that will do it. It would be in the best interest of the companion to be as flexible as possible because not only does it mean the loss of a commission, it could give her the reputation of not being amenable (sp) and being difficult to work with.

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(been in cust svc. for over 10 years-much tougher than it sounds). I think that Inara did not want to make a scene in public, and through her years of experience, has developed a high tolerance of how she is treated by clients. We already know that she is capable of standing up to people when she feels she is being mistreated by the way she sets Mal straight when they first met.

Customer Service reps have to have a high tolerance of how they are treated. People have cursed at me, yelled at me, insulted me, and how I was able to respond depended on where I worked. Some places enabled me to firmly, yet politely tell the customer that behavior like that was not appreciated and I was able to terminate the call (I worked in a call center) Some places did not allow me that option and I had to sit there and take it, but I learned that it was not personal, they were not yelling at me, just a representative of the company that pissed them off. I think that Inara has had to learn the same thing.

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